eCommerce Director (CLOSED)

Qualifications

• Minimum of 8-10 years of experience in ecommerce management or related roles, preferably in the consumer goods industry – leading ecommerce/growth teams
• Proven track record of driving ecommerce growth and delivering results, with a strong understanding of ecommerce technologies, platforms, and best practices
• Deep knowledge of digital marketing channels, including SEO, SEM, email marketing, social media, and affiliate marketing
• Knowledge of analytical skills
• Excellent communication, leadership, and collaboration skills, with the ability to influence and inspire cross-functional teams
• Operational discipline would be key to running a large team of internal and external resources
• Strategic thinker with a customer-centric mindset, creative problem-solving abilities, and a passion for driving innovation and excellence in ecommerce

Responsibilities

• Position Overview: We are seeking a dynamic and experienced Ecommerce Leader to oversee and drive our online sales strategy across multiple channels, with a primary focus on our clients DTC website
• The ideal candidate will possess a deep understanding of ecommerce best practices, consumer behavior, and industry trends, and will be able to develop and execute strategies to maximize revenue, enhance customer engagement, and drive growth
• Strategy Development: Lead the development and implementation of comprehensive ecommerce strategies aligned with company goals, focusing on driving sales, increasing conversion rates, and improving customer retention
• Website Management: Oversee a team that takes care of the day-to-day operations of our clients DTC website, including product merchandising, content management, site optimization, and user experience enhancements
• Omni-Channel Integration: Collaborate with cross-functional teams to ensure seamless integration of online and offline channels, including retail stores, mobile app, and third-party marketplaces, to deliver a consistent and personalized customer experience
• Analytics and Reporting: Utilize data-driven insights to monitor performance, identify opportunities for improvement, and make data-backed recommendations for optimizing site performance, marketing campaigns, and customer acquisition strategies
• Marketing and Promotion: Develop and execute targeted marketing campaigns, promotions, and partnerships to drive traffic, increase conversion rates, and maximize ROI
• Customer Experience: Champion the customer journey and ensure a frictionless shopping experience from browsing to checkout, implementing strategies to improve site navigation, product discovery, and customer service
• Team Leadership: Build and mentor a high-performing ecommerce team, providing guidance, support, and professional development opportunities to foster a culture of innovation, collaboration, and continuous improvement

At Global Trust Recruitment we value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status.